EverBright Finance believes it is essential for our clients to be able to use financial advisers who are completely competent in the advice that is given. EverBright Finance has in place formal procedure to deal with compliments, complaints or disputes arising from that advice.
If you have a compliments or complaint about your financial adviser or the service, please contact us. You can lodge compliments or complaints by telephoning, emailing or writing to:
SureCapital Investments Limited T/A EverBright Finance
Ground floor, 381 Great South Road, Ellerslie, Auckland 1051
Phone: 0800 798 815
When EverBright Finance receives a complaint, we will attempt to resolve it promptly. We in the first instance ask the adviser involved to attempt to resolve any concerns directly with the client, this sometimes is not possible and in these instances, the company will endeavor to act as an intermediary to look for solutions.
If we cannot reach an agreement on your complaint, you may refer your complaint to the advisers’ External Dispute Resolution Scheme as detailed in Public Available Disclosure.
EverBright Finance is also a member of an external disputes provider:
Financial Disputes Resolution Service (FDRS)
Freephone 0508 337 337
Freepost 231075 PO Box 5730, Wellington 6145
The External Dispute Resolution Scheme is a statutory requirement for us to have and is a free service established to provide you with an independent mechanism to resolve specific complaints.
We value you raising your feedback with us, and hope to use these as part of our continuous improvement and education plans.